Legal

Shipping Policy

Last updated: [PLACEHOLDER – insert publication date]

This policy explains how and when we dispatch and deliver orders. If you have any questions, email help@vioroni.com (Monday–Friday, 9am–6pm GMT) and we'll be glad to help.

1. Free shipping, worldwide

We offer free shipping on every order, with no minimum spend — to the United Kingdom, the United States, Australia, and the rest of the world. The shipping method and any options are shown at checkout.

2. Order processing and dispatch

  • Orders are processed and dispatched within 1–2 business days of being placed.
  • Business days are Monday to Friday, excluding UK public holidays.
  • Orders placed at weekends or on a public holiday are processed on the next business day.
  • During busy periods (for example sale events or holidays) dispatch may take a little longer; we'll always aim to keep you informed.

3. Delivery estimates

  • United Kingdom: typically 2–4 business days after dispatch.
  • International (US, AU and rest of world): [PLACEHOLDER – international delivery estimate, e.g. 7–14 business days depending on destination].

Delivery estimates are provided in good faith but aren't guaranteed, as final timing depends on our carrier, your location, and (for international orders) customs processing.

4. Carriers and tracking

We deliver using trusted carriers [PLACEHOLDER – name carrier(s), e.g. Royal Mail / DPD / Evri for UK and the international carrier(s)]. When your order is dispatched, we'll email you a confirmation and, where available, a tracking number so you can follow your parcel.

5. Customs, duties and import taxes (international orders)

For deliveries outside the United Kingdom, your order may be subject to import duties, taxes or customs fees charged by the destination country. These charges are not collected by us at checkout and are not included in the price you pay. Where they apply, they are the responsibility of the recipient and are usually payable to the carrier or customs authority on or before delivery.

We recommend checking your country's import rules before ordering, as we can't predict or control these charges. [PLACEHOLDER – update this section if delivered-duty-paid (DDP) checkout is enabled in future, so duties are calculated and collected at checkout instead.]

6. Prices and currency

Our prices are set in British Pounds (GBP). If you shop from the US, Australia or elsewhere, prices may be shown in your local currency using automatic currency conversion; the amount charged is based on prevailing exchange rates and may vary slightly from the GBP price.

7. Delivery addresses

  • Please make sure your delivery address and contact details are correct at checkout — we can't be responsible for orders sent to an incorrectly entered address.
  • If you spot a mistake, contact help@vioroni.com as quickly as possible and we'll try to update it before dispatch. Once an order has been dispatched we may not be able to change the address.

8. Delays, undeliverable and lost parcels

  • Delays: occasionally, factors outside our control (weather, carrier disruption, customs, high demand) can delay delivery. If your order is significantly late, get in touch and we'll investigate with the carrier.
  • Failed or undeliverable delivery: if a parcel can't be delivered — for example due to an incorrect address, an uncollected item, or unpaid import charges — and is returned to us, we'll contact you to arrange redelivery. Additional postage may apply for redelivery caused by an incorrect address or refused charges.
  • Lost parcels: if tracking shows no movement or your parcel appears lost, contact us and we'll open an enquiry with the carrier. We'll resend or refund your order in line with your consumer rights once the carrier confirms the outcome.

9. Damaged in transit

If your order arrives damaged, please email help@vioroni.com within a reasonable time of delivery, ideally with photos of the item and packaging, and we'll arrange a replacement or refund. See our Return & Refund Policy for more.

10. Contact us