Help
Help centre
Answers to the questions we're asked most. Still stuck? We're here to help.
Orders & payment
Which payment methods do you accept?
All major cards plus accelerated checkouts (Shop Pay, Apple Pay, Google Pay) once enabled. Checkout is secure and encrypted.
Can I change or cancel my order?
[Placeholder] If your order hasn't shipped, contact us as soon as possible and we'll do our best to help.
Shipping & delivery
How much is shipping?
Shipping is complimentary on UK orders over £150.
How long will delivery take?
[Placeholder estimate — to confirm] Orders are typically dispatched in 1–2 business days, with UK delivery in around 2–4 business days. Exact windows confirmed before launch.
Returns & exchanges
What is your returns policy?
We offer 30-day returns. [Placeholder — full returns process and address to confirm.]
How do I start a return?
[Placeholder] Contact help@vioroni.com with your order number and we'll guide you through it.
Products & sizing
How do I find my size?
See the size guide on each product page, or our full size guide. [Placeholder — supplier-specific measurements to confirm.]
How should I care for my pieces?
[Placeholder] Care instructions are listed under "Materials & care" on each product page.
Account & privacy
Do I need an account to order?
No — you can check out as a guest. An account simply lets you track orders and save addresses.
How do you handle my data?
See our privacy policy. [Placeholder — final privacy text pending.]
Email help@vioroni.com or call +44 20 7046 1804 (Mon–Fri, 9am–6pm GMT).